Frequently Asked Questions
Everything you need to know about your future wardrobe.
Where does FROM FUTURE ship and what are the costs?
We offer worldwide shipping. Rates and delivery times vary by destination: standard shipping is free on orders over $200, while express options are available at checkout for a flat fee.
What is your return policy?
You have 30 days from the date of receipt to return any items in their original condition, with all tags attached. Returns are processed within 7-10 business days of arriving at our warehouse.
How should I care for my cashmere and silk garments?
To preserve the quality of our premium fibers, we recommend hand washing in cold water with a specialized detergent or professional dry cleaning. Always lay flat to dry and avoid wringing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and localized installment options like Klarna in select regions.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
Are your materials sustainably sourced?
Yes, we are committed to ethical production. We source our raw materials, including Grade A cashmere and organic cotton, from suppliers who adhere to strict environmental and animal welfare standards.